Contact Information
Vijzelstraat 68
1017 HL Amsterdam, Netherlands
Phone: +31204220648
Email: info@dew-po-int.com
Privacy Policy
At Dewpoint, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services.
We are committed to transparency in our data practices. This policy will help you understand what information we gather, why we collect it, and what we do with it. We believe you have the right to know exactly how your information is being used.
Information We Collect
Information You Provide Directly
When you interact with our website, you may choose to provide us with certain information:
- Contact information such as name and email address when you fill out our contact form
- Project details and requirements you share with us during consultations
- Feedback, comments, or other communications you send to us
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies:
- Device information including browser type, operating system, and device identifiers
- Usage data such as pages visited, time spent on pages, and navigation patterns
- IP address and approximate geographic location
- Referral source and search queries that led you to our site
Legal Basis for Data Processing
We process your personal data based on one or more of the following legal grounds: your explicit consent, performance of a contract with you, compliance with legal obligations, protection of your vital interests, performance of tasks in the public interest, and our legitimate business interests that do not override your fundamental rights and freedoms.
Data Retention Periods
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- Contact form submissions are retained for up to two years from submission
- Analytics data is retained for up to 26 months
- Client project data is retained for the duration of our business relationship plus seven years for legal compliance
- Cookie consent preferences are retained until you change them or for one year, whichever is earlier
How We Use Your Information
Primary Uses
We use the information we collect for the following purposes:
- Service Delivery: To respond to your inquiries, provide consultations, and deliver the game development services you request
- Communication: To send you updates about your projects, respond to questions, and provide customer support
- Website Improvement: To analyze how visitors use our site and improve user experience, functionality, and content
- Security: To protect our website, detect and prevent fraud, and ensure the safety of our services
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
Marketing Communications
We may occasionally send you information about our services, industry insights, or updates that we believe may interest you. You can opt out of these communications at any time by contacting us. We will never sell your information to third parties for their marketing purposes.
Analytics and Website Improvement
We use analytics tools to understand how visitors interact with our website. This helps us identify areas for improvement, optimize content, and enhance overall user experience. Analytics data is anonymized and aggregated whenever possible to protect your privacy.
How We Share Your Information
We respect your privacy and do not sell your personal information. We may share your information only in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us with website hosting, analytics, email delivery, and other business operations. These providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.
- Legal Requirements: We may disclose information when required by law, court order, or governmental authority, or when necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, who will be required to honor the commitments made in this privacy policy.
- With Your Consent: We may share your information with other parties when you provide explicit consent for us to do so.
How We Protect Your Information
Security Measures
We implement appropriate technical and organizational measures to protect your personal information:
- Secure data transmission using industry-standard encryption protocols
- Regular security assessments and updates to our systems
- Restricted access to personal information on a need-to-know basis
- Employee training on data protection and privacy best practices
Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law. We will provide information about the breach, its potential impact, and the steps we are taking to address it.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Right to Access
You can request access to the personal information we hold about you. We will provide you with a copy of your data in a structured, commonly used format.
Right to Rectification
If you believe any information we hold about you is inaccurate or incomplete, you can request that we correct or update it.
Right to Erasure
You can request that we delete your personal information, subject to certain legal exceptions such as compliance with legal obligations or establishment of legal claims.
Right to Data Portability
You can request that we transfer your personal information to another organization or provide it to you in a machine-readable format.
Right to Object
You can object to the processing of your personal information in certain circumstances, particularly for direct marketing purposes.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within one month, or inform you if we need additional time.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
International Data Transfers
As we operate from the Netherlands and serve clients globally, your information may be transferred to, stored, or processed in countries other than your own. We ensure that any international transfers comply with applicable data protection laws and that appropriate safeguards are in place.
When transferring data outside the European Economic Area, we use approved transfer mechanisms such as Standard Contractual Clauses or ensure the recipient country has been deemed to provide adequate protection for personal data.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page and updating the effective date below.
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Last Updated: November 28, 2024
Questions About This Policy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us. We're here to help and will respond to your inquiry as quickly as possible.
You can reach us using the contact information provided at the top of this page or visit our Contact page.